Naphtali Ysrael

For so far two weeks I have been unable to claim my weekly rewards, i can get dailies, but not my weeklies i have submitted multiple tickets for the characters that i lost out on rewards for and there hasn't been anything done, all i keep getting is a copy paste response, "go check out the forums." and apparently I'm not the only one that has had this issue.

My poison stacks from doom'n'gloom and grasping root are not taking