aKaidesu

Issue: Currently you can not enter either the "Den of the Ancients" dungeon, or the "Spectral Shrine" normal and hard difficulty dungeons. If you try to enter the Den, one of two (error-)messages appear, see attachments. I know that the maintenance on the 26th and 27th of January attempted to fix this issue. My post may be superfluous but I do have multiple reasons: this issue is unreported in this forum/doesn't have it's own post; it is not fixed yet; the maintenance posts do not acknowledge the PvE dungeons not working. The latter being the most important. My reasoning is that those dungeons are, partly, required in two separate events. Most importantly, Den of the Ancients has to be completed on 21 days before the Soul Boost event ends. That aside from PvE content being the main focus of the games direction versus the fading PvP systems.

Reporting in

Just commenting to express my disapproval on boxes with a cooldown. It only encourages an unhealthy relationship with the game. That "feature" is reminiscent of stamina systems in mobile games, those aim to slow down non-premium users vs premium users and encourage spending. Here? There is not even a point in slowing people down because the rewards from it are negligible and you don't monetize "cooldown reduction on boxes". The boxes without cooldown are not a "free" mechanic anyway, because one has to get Pumpkin Taffy to upgrade the boxes in order to really get anything out of the event. Forcing people to remember opening a box every 5 hours will only push then towards contemplating whether or not they really have fun playing the game, returning to my game relationship argument. ?? ?????? ?????? ?????? ??????? ?? ?? ????, ??? ???? ??????? ???? ???? ?? ???? ???????????, ???? ?? ??? ????????? ?? ????? ??? ?????????, ??? ???? ???? ???? ??? ?? ???? ????? ? ??????????.

People who traded gold for premium membership might be a problem, I agree. For that you could make an exception and refund all premium membership purchases during that time. F9 may be tricky, but either just repeating the purchases or refunding them shouldn't be a problem. Sure, someone might not have had the gold to to sell on F9 yet and you end up with more. Although the refund is a much better option.

Repeat every F10 and F9 purchase made since the last backup. Give everyone 1 week Premium Membership. Anything else? It also stops being real money the moment it is Ncoin, and Ncoin should not be subject to a game systems roll back as it should sit somewhere safer.

I have no experience whatsoever, but rolling back to a copy (which they should be making at least once a week) should be as easy as flicking a switch, no? Especially a MMO should be prepared for when ❤ ❤ ❤ ❤ hits the fan, for example when a patch breaks something they need be able to quickly restore playability from the backup. Coming up with a process and deciding which areas to roll back shouldn't be impossible with two or three people in the time span of 4-5 days. From my limited understanding at least. I still don't think they should have done it, it is affecting too many people. From people taking the "moral high ground" and only buying salvageable outfits from the market, to investors, to the people who have moontides for eyes. People who revitalized pvp for the bounty of soulstones. It is hard to draw the line. Not often do I agree with what they do, but NC did make the right decision here.

Could be good. The low tier pet pods could then also be made more available, from dailies for example, boosting progression up to a certain stage. Well rounded idea

There is a possibility that a certain amount of players knew of that exploit long before today. There is no telling how much time has passed since they made the price like this, which will require some investigation. As to who is to blame: we don't know if NCWest has made everything inside their possibilities, and my guess as to how NCS and NCW communicate is only just that, a guess. My post aims to spark discussion for a solution. There is sufficient blaming going on everywhere else.

Exclusivity claim is bogus. The ability to buy old boxes is there for a long time.

Nobody knows. We don't know how they want to address this either. A lot of people operate on the assumption that if they punished all abusers, the servers will be crippled. The actual exploit is the price of an item from a vendor, if you don't take advantage of that, then you theoretically didn't perpetuate the issue and just adapted to the surrounding market. Like I said, no guarantees left or right, we don't know what's to come so you're at your own risk.

Let's preface this with why NCWest/NCSoft are crippled in response time. I will refrain from describing the exploit in order for this post to stay up. It doesn't seem like a particularly hard thing to fix in fast response, however, the large scale implications on economy are not that easy to make undone and those already reached critical mass like 10 hours ago. NCWest report those issues to NCSoft and the latter come up with solutions, usually. From the looks of it, I would guess, NCWest are forbidden to touch matters like these. NCSoft is probably not very able to respond to these things quickly, especially with the timing. They have been slow in the past, often taking 2-3 days for a "emergency" bug fix. Now, the issue was acknowledged about 13 hours ago, that's 7am in South Korea on a Saturday during a pandemic. Throw in that the issue does not happen on your own server but only on the "western" realms and any hint of a fast response goes out the window. With a fast response not being possible, where just a little fix would have been needed, they will have to look at a wider spectrum of solutions. A couple examples: "Fix it". Change the price of [redacted item] to be in line with others , punish worst offenders, probably the people who bought the most [redacted item]. Try to roll back the server up until wednesday. Simply rolling back costumes seems like an easy fix, but the costumes are not even part of the problem. "Accept irrepairability". Change the price, like above. Accept everyone is going to have those outfits now, that pet pods are going to be super easy to come by. The market will adapt. Do nothing and the issue will fix itself. Surprisingly, not a bad solution. Some people will be butthurt about everyone having X costumes, but that is just entitlement. "Punishment". Hand out bans to everyone buying [redacted item] and accept the stab to the playerbase. "Embrace it". Change the price of all those items from the vendor to Naryu Coins and Gold. The problem will fix itself, accept that pet pods will be largely available. What are your thoughts?

Like I said. This is a game. If NCSoft says that they will not kill their own game then you can't do anything about that. If NCSoft sas that this is sufficient punishment, then it is. You can complain all you want, about anything you want. I tried too. At some point maybe they realized that banning the active players of a dwindling game did not do them any favors. Remember, this situation exists because of NCSofts fault. If they had integrity, then there will not be more player punishments and they will just try to fix the game. Ah yes. The "if you didn't spend ludicrous amounts of money you don't have a right to complain" argument. Even if I didn't spend hundreds of "$$$$$$$$", I would have the right to complain as much as you do. The game lives and dies not by the paying playerbase, but the playing playerbase. If paying people have nobody to play with, they will pay somewhere else. Some people can't afford to pay so much for a game, due to either job or even the place they live in, they are still welcome and have a voice like anyone else. I shouldn't even say that I did in fact spend too much money on the game to illustrate your misstep, but it'll probably blow past you.

It's a video game. NCSoft is the judge. You can ask for justice, but this will not lead to harsher punishment of the individual but to a large scale temporary ban wave, probably hitting the most active playerbase and crippling every raid group. NCSoft still didn't the solution to the problem, gotta wait for that. Badly worded, but not indecipherable. When you give money to someone, you lose the money. You don't get to be entitled to a service not mentioned in your transaction. Furthermore, NCSoft reserves rights to do the things they want with their game, including taking away whatever you bought "with real $$$$$$$$" given a good cause. Play a game for fun. Everything else is a waste of time.

Alienware does not exactly have a reputation of selling well performing computers. You're shooting off you second kneecap when expecting good performance with BnS on it.

Hi @Baskerville, Yes the issue is still present. I will contact support. Maybe send some more people their way when they need more data. Cheers