We got the level 50 creator item when the new patch came online also. The Solak Soul was not able to upgrade. I upgraded a HM Energy stage 1 to 6. After a week they corrected the Solak Soul as an upgradeable soul item which is pretty much the same as HM Energy stage 3. I asked the support to let me claim loss if the Solak Soul would be able to upgrade from the patch installation but they denied and they do not share any information about the opinion of the situation just offered a reversal from HM Energy stage 6 to 3.
Do you think its proper to deny my request?
[edited - PhoenixMitra