Return

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About Return

  1. Yeah, I also work in a tech support job with a ticket system and having massive amounts of unclosed tickets just looks bad - sometimes there are set KPOs for workers and teams where they can get into serious trouble/get fired if they haven't closed a certain amount of tickets, or if they leave a lot of tickets sitting open for a long period of time. Some systems don't really account for the amount of times people reply back - even if there are circumstances that delay the resolution of the issue, all the system sees is that the ticket has been open for several weeks, and that looks bad on the performance record. Often when these kinds of mass issues happen, management will basically just say to keep sending automated replies back (saying "our team is working on it") and close the tickets, because they'll put out some kind of mass statement at some point and they will consider that the resolution.
  2. F2 of my WL, BD and assassin Lemon - your watercolors look gorgeous!
  3. If you want to take away outfits obtained after the exploit, fine. But if you can't do it without also removing legitimate items that people paid real money for then maybe you shouldn't do it. Was there supposed to be some kind of date check on this to see if the costumes were obtained after the exploit? If so it clearly didn't work - I had my Oracle taken away that I got from boxes purchased with the original Moontide tokens, my Crimson Butterfly that I've had for well over a year (I don't even remember which box it was originally from), and my Rosethorn that was gifted to me by a friend for my birthday. Several of my friends also purchased Chromatic Thread legitimately (via trove or directly from the HM store) in order to customize costumes that were taken away - whether the costumes were exploited or not, the threads that they paid real money for should still be refunded.
  4. Legitimately obtained outfits removed

    Ticket #: 23598196 Character: Palavar Server: Yura All of these outfits were obtained legitimately before the bug happened or at least before knowledge of it was widespread, but were removed from my account regardless: 1x Oracle (obtained from boxes I purchased with real money during the original Moontide box event) 1x Crimson Butterfly (also obtained legitimately from boxes before the exploit) 1x Rosethorn (purchased for me by a friend, who bought it at full price on F5 marketplace before the exploit, and sent it to me as a birthday gift). I don't have any screenshots of my original purchases as it was a long time ago and I did not exactly anticipate this occurrence. Please take my word that these three outfits were obtained legitimately and I would like them restored. Thank you.
  5. Character Name: Wigo Server: Yura Short description of the loading screen: That hat cost Wigo 100 Windrest seeds! Will Nora catch it? Always ensure all clothing and accessories are secured before windwalking in high places!