Hi all,
We have heard you. Please never think for a second that we would ignore your feedback. Sometimes we are actively discussing issues in the background while we are waiting for feedback from the development team. In these cases, it is sometimes difficult to comment until there is something more tangible and substantial to talk about. The performance issues are not only the biggest concern within the community since the latest update arrived, rest assured these issues are also on top of our priority list right now.
We are sorry that many of you cannot experience Blade & Soul as we would like you to. We are actively discussing with the developers how to resolve this for you and since there is not only a single issue that needs to be addressed, but the game performance in general, at this point in time, we can't go into the nitty-gritty. Please be assured, there will be adjustments coming to address the most severe performance related issues, and we are working hard to bring them into the game as soon as possible.
Unfortunately, we can't give you a date yet, but we are working on having those adjustments being introduced in the next update, which we have not yet announced. We acknowledge what you are currently struggling with in-game, and we would like to thank you for your patience and your commitment to the game. Please bear with us, we are planning to make an announcement relatively soon.