slowcow

There is no way in the world that you guys actually thought they add it all up. No way I'm playing this game with people like you...

The person asked to swap neck with bracelet which can't be done if the neck is now in compound. I mentioned etching stones because even if they had the tools to remove an item from compound, the eching stones gotta go, too, as they can't be linked with an empty slot. So it's not as easy as just removing an item. I agree the person should've just demanded a bracelet rather than offering the 2nd necklace as replacement.

Makes sense, too. Either that they don't have a policy in restoring items that have already been put to use OR they just dont have the tools to extract that singular item out of the compound as this would severly affect the compound stats and I doubt a GM will want to go through the trouble of calculating the power potential loss and the stats affected. Not only would they have to remove the compound item but also 3 Eching stones that were connected to it. That is just too much, honestly.

Time to get better at the game, I guess.

I wouldn't call basic reading skills and taking just a little interest in what's given to you as a GAMING common sense but what ever makes you feel better. I also don't believe you just mindlessy accepted everything as you already pointed out, you wanted the weapon psyche so you had to know what's there. Im glad you guys are getting your much deserved Bracelets but lets not give NCsoft too much flame here either. It took 1 week to deliver a fix which already is very fast. I dont think they've ever done in-game announcements regards to bugs but what do I know, only played this game few months.

Woah, slow down there, big boy. This event is pretty amazing considering the amount of rewards and how little effort it takes. You rather have 2 vials/sterlings per week for doing 7 dungeons every day? Yea I think not 😆

...What... did I just read? I really hope you're being sarcastic here... as all of those items take no more than a month to aquire for an average player. MAYBE top 2 months as the badges are locked behind weekly mission. Glad you enjoy them, though! Now you can do your stage 1 missions tiny bit faster!

This... will be interesting... and also mark the point where it literally becomes pointless to Trove for materials (mostly vials, sterlings and pet pods) as it seems the direction they have went is to stop upgrading on our own and just wait for free handouts. Talking about bottom 4 here, aka Soul, heart, pet, talisman. Guys this is just part 1 of this soul boost, there is also part 2 to this. Either once you reach max level on this one and then fiddle with the outfit we get in the end, OR it will be opened in coming month(s). The part 2 will boost that +6 upsurge weapon to +11, +6 starcross to +11 and completly maxes out Heat, Soul, Pet, Talisman.

I wouldn't get too excited, yet. Something about this looks bit too good and it seems we completly skip Korean Soul boost season 3 AND Korean Mega soul boost, and that we jump straight into Korean Soul Boost 4! Here's the thing, though. This soul boost has 2 parts once you max it out, you unlock 2nd part (at a later date), which quite literally puts you at end-game gear and pretty much at the limit that a player can currently reach (well not including oculus ring, earring, neck and gloves) but other than that it's pretty much all the end-game items (that includes heart, soul, talisman, pet from 2nd part of this soul boost). Here's the thing... KR didn't get this SB til they already had new tier pet, soul, talisman, heart, weapon, ring, earring, gloves... See where I'm going? Yeah... this could be a mistake on NCwest part and I'd advise anyone not to make havoc tomorrow if we do not get the items listed in the patch notes, and rather, that we actually get full skystealer, BM raid soul shields, Shadow Fury 9, as originally intended for Soul Boost 3 and the content at hand. But... if patch notes are true we are skipping ahead over 6 months to a free gear that is completly overkill for our current patch cycle. So I'd advise anyone to not get too mad if we don't get what's in the patch notes because frankly... we're not supposed to.

I mean you have to see the comedy in your situation a little bit. You are a fresh player and went straight into an event from day one, calculating, with out any prior knowledge how the event could even pan out, and just right out bought the levels that you thought are missing, no questions asked, no research done, no patience. It just puzzles me a little, that's all. So after all that's done, you have the audacity to call out support? They didn't do anything wrong. I do feel bad for you, really, like I already stated before but man... stop rushing next time!

I guess the difference between me and you here is that, you got fooled by this bug and you have personal agenda in this matter, thus making you see only 1 outcome- one that benefits you. While me on the other hand decided to wait and see how this whole thing turns out before spending money on it. And because of that, now I'm able to see the whole thing in bigger picture and frankly I just can't see how refunding absolutely everyone (as it seems this is your idea to fix the problem, altho you've never actually suggested a solution) could even be considered a good idea. But you're right, BnS makes those mistakes on a bi-monthly basis so you're too not wrong there... just got to accept and adapt around here.

This customer care you're so against is honestly one of the best in all gaming services I've ever come across. No other game has such player friendly item restoration policies like NCwest does for BnS players, giving 3 free chances every 6 month for fix our "mess ups". I've never seen any other game giving their players such restoration policies and NCwest's support is doing an amazing job and providing players just that in very proffessional and fast manner. It's sad you got a beef with them but I guess if not getting 500 Ncoins refunded (altho you got all the items you desired with your purchase) is enough for you to uninstall this game then honestly nobody is going to miss you. And no I am not someone who has played this game forever. Touched it a bit in 2016 and just returned very recently but I know not to rush those things when it comes to using real life money, no matter what game I'm playing. Hope your next game treats your better!

Nobody is being punished, apart from the TINY amount of people who are in Eldenys shoes. Honestly, hardly anyone made the mistake Eldeny did. BnS playerbase is not dummys but they ain't the nicest either, if they see something they can abuse- trust me they will. But you need to realise this is NOT a common issue! If anything, his case is very rare. Everything you say is true and makes sense, I'm not arguing that. But you do need to realise that your idea of "damage control" just caters to people who don't need/deserve a refund and I just fail to see how this would be a good approach. Thus... their decision to decline refunds on this matter just... seem logical to me.

But how is the support supposed to differentiate between those that bought potions just to speed through some levels and those who were afraid they are "missing out"? And in your last post you said Eldeny HAD TO buy those levels. No, they didn't have to. They chose to. It was their decision. Im not defending anyone here, but I am 100% against those who will now try to manipulate a refund for something they intentionally bought. As for Eldeny... this sucks but lesson learned.

Because pre-buying levels at such early stage just paints a completly different picture. If anyone made it to 33 and then realised, "well crap, can't get past this level for free but I really want the lv 40 rewards, guess I HAVE TO buy potions", see now that is a clear and understandable mistake and should absouletly 100% be refunded.