"But new players..." is a valid and powerful excuse. If a game cannot retain new players, then it's only a matter of time before the game gets shut down. Veterans will leave the game over time, but if a game has a healthy amount of new players joining and staying long enough to spend cash, then there is no problem. A flourishing game requires the amount of people joining and staying to be greater than the amount of people leaving. If I were to describe the current state of the game in terms to human-health, I would call it malnourished: hungry and starving for more (new) players. Veteran players are leaving at an alarming rate and ncsoft is not doing enough to keep new and old players interested in the game.
New players, mid-tier, end game geared players, it doesn't matter. The changes in upgrade cost is bad for the entire player base unless you're one of those super whales and already have every single thing upgraded to the max. You'll be hard-pressed to find anyone applauding ncsoft for their recent/future changes to weapon and heart. Sacred vials can be farmed through events, however, PTS cannot. Unless people pvp, they'll only be able to try for a CHANCE to successfully transmute a PTS maybe once a week. There are already enough gears that require PTS to upgrade, adding it to heart upgrades will just slow players' progression. Isn't the goal of the developers to keep players playing the game? All the changes they've been making recently is doing the exact opposite. More and more people are leaving the game and one of the reasons is because it's so hard to catch up in terms of gear. If new players and even mid-tier players see that upgrading with PTS is "normal," and that they are required to somehow gather so many PTS if they ever want to catch up, I'm sure they would lose all motivation to continue playing. As an end-game geared player, the upcoming change doesn't affect me much, but there's no way I would ever recommend this game to any of my friends or people looking for new game. I enjoy the game and find it fun, but that's because I don't have to worry about catching up with the content. As much as I would love for my friends or even co-workers to play bns with me, I know that they will eventually get frustrated with the upgrade costs and leave the game so I don't even bother introducing them to bns.
As stated previously, rng should be completely removed from transmuting PTS. In NA, it currently costs 263g per try to transmute a PTS and 335g if it succeeds (consumes 4 TS) while PTS sell for 540g in F5. This means that unless the PTS transmutation succeeds at least 4/7 of the time, you will be losing a lot money. Sure it can be a good sink for tradable materials and gold, but a lot of excess mats and gold are being introduced by all the rng cash boxes ncsoft have been putting in f10. I can't even imagine how much gold was pushed into the game from the BINGO box. At 6g per Hongsil's Treasure Coin and 450+ coins given out in prizes per play, that's over 2.7k+ worth of new gold being introduced in each BINGO game. It's one of the reasons for inflated prices in f5. Another idea that was brought up was an untradable bound-to-account PTS. Maybe keep the same transmutation cost as current PTS and increase gold cost while lower the tradable PTS transmutation cost by like one or two of each mat. That way there's still a sink for tradable mats and gold.
Grimoir I swear, I can read a post by you without even looking at the name and tell it's you. All you ever do is defend ncsoft for every single thing they do even when everyone else is demanding change. You probably spend more time on forums than actually playing the game. There's no way everything ncsoft does is right. They are bound to make mistakes and poor choices, and it's up to players to call them out on it. There have been many times in the past where these poor choices lead to players voicing their frustration and overturning the developers decision which luckily helped retain a little more of the player base. The CMs may play the game, but their characters are geared only slightly better than fresh-out-of-story characters. They haven't spent any/enough time doing mid-tier/end-game content to know players' pains and frustrations. I don't know if the developers even play the western version of the game. I wouldn't be surprised if they just pop into the game from time to time to make sure the market isn't going to hell. If they did played the game, they would know how negative players would view some of their previous and upcoming changes. They really need to do another survey like how they did when they decided to revamp premium membership but on the current state of the game and what players are looking forward to if they want the game to last. Otherwise the game won't even survive until we get UE4.
tldr:
Retaining new players keep the game running
upcoming heart rebalance bad for all players, not just new
slows down progression making people lose interest
need 100% PTS or bound to account PTS
Grimoir-stop defending everything ncsoft does. Criticism is good for game
Survey for current state of game desperately needed