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Atoned Exile

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Everything posted by Atoned Exile

  1. To be honest with you in my 3 years of playing this game. People do from time to time get banned for "suspicious activity" and after a few days get unbanned with replies like this was our mistake or systems weren't working properly and your lock/ban has been lifted. but at the end of the day neither of us know how the ban system works exactly. What we are saying right now just comes down to our personal experiences. This post is also to address and or ask if this is a larger issue then just one person as I've seen more and more people complaining about this issue. Also if you want to say that all ticket have the same priority that just simply isn't correct from this example of someone who created a ticket and is now almost 3-4 day with no reply. versus someone who within 17 hours of creating a ticket about the same issue gets a reply. Again we dont want an unban ASAP we just want communication/answers. This post is also just trying to reach out to someone who has control and insight on this issue. Not someone who wants to tell me ban's dont "Just happen" this wont work get over it and wait.
  2. There have been a lot of word regarding random false bans recently, some of them affecting both established players and new accounts alike. Is there any possibility we can look into this matter? it discourages long term players from playing, and it really sets a bad picture for newcomers into the game. A few days ago, the clan leader in one of the clans that I am apart of, was banned randomly while just standing in Hongmoon Training Room. He submitted a ticket and it hasn't been looked at yet after a few days. I understand there is a heavy volume of tickets regarding the recent patch but i think addressing players who have been wrongfully banned is just as important, if not more important, than some of the other matters. These players are missing out on content, and missing out on the ability to participate in events, and its potentially affecting more people due to their inability to attend scheduled raids, etc. I've known this individual for a few years now, they lead a clan with active members, participate in multiple raid groups with other clans, and is an active member within the player community. I doubt they would be doing intentionally anything that jeopardizes their account integrity. In this instance, the ticket i'm referring to is #23292395 But as mentioned earlier, there is many more examples of such, as indicated in other forum posts. There has to be an issue with how problems are being auto-detected with xigncode, and it needs to be dealt with. If possible, maybe explanations as to why this is happening, would be a good start. We're not trying to lay blame on any particular person or party, as we understand dealing with a game this large, especially over various regions with their own unique differences, will present many unexpected problems. We just expect some level of communication regarding the game problems that we have to deal with, as players. Thank you very much!
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