There have been a lot of word regarding random false bans recently, some of them affecting both established players and new accounts alike. Is there any possibility we can look into this matter? it discourages long term players from playing, and it really sets a bad picture for newcomers into the game.
A few days ago, the clan leader in one of the clans that I am apart of, was banned randomly while just standing in Hongmoon Training Room.
He submitted a ticket and it hasn't been looked at yet after a few days. I understand there is a heavy volume of tickets regarding the recent patch but i think addressing players who have been wrongfully banned is just as important, if not more important, than some of the other matters. These players are missing out on content, and missing out on the ability to participate in events, and its potentially affecting more people due to their inability to attend scheduled raids, etc.
I've known this individual for a few years now, they lead a clan with active members, participate in multiple raid groups with other clans, and is an active member within the player community. I doubt they would be doing intentionally anything that jeopardizes their account integrity.
In this instance, the ticket i'm referring to is #23292395
But as mentioned earlier, there is many more examples of such, as indicated in other forum posts.
There has to be an issue with how problems are being auto-detected with xigncode, and it needs to be dealt with. If possible, maybe explanations as to why this is happening, would be a good start. We're not trying to lay blame on any particular person or party, as we understand dealing with a game this large, especially over various regions with their own unique differences, will present many unexpected problems.
We just expect some level of communication regarding the game problems that we have to deal with, as players.
Thank you very much!