Jessi321

Hello Aurinya, I don't want to minimize the work of NCsoft, but I do find the excuse about "time" ridiculous because that's not even the problem about people getting wrongly banned. A player with which I played for 3 years got instantly banned, the ban was triggered by him Authorizing 5 different IP Addresses within an hour, because his router just decided to be a jerk that day. I do find the situation ridiculous not because of your problem of experiencing high volume of tickets, but because you aren't even reviewing those case properly, and of course getting more tickets in response. The guy was in vacation for 2 weeks in NL, came back, did raids on his both accounts, and got banned. Because of this he is sure that the reason of the ban is those 5 IP addresses that he authorized, but NCsoft jsut told him "the decision is final" with copypasta message generally talking about "In-Game Exploit", not even explaining him the reason of the ban, and he can only assume that it's about those 5 IP addresses authorized. NCsoft is just getting more tickets by not reviewing cases like that properly. Furthermore, there is also another girl, she got permabanned instantly for trying out a VPN program, on the first day. I do understand that is against the ToS, but there were cases of people getting temporarily banned for those things, they got warned, and unlocked, and now you are permanently banning those? Honestly it's not fair that you apply your ToS as you wish, and sadly you are just "auto-banning" people for weird IP activities, not even reviewing the case, if it's about a Third Part Program or just Dynamic IP. The friend of mine showed me the 5 different IPs, and there is only the Port Number of the IP changing, just checking that you can easily udnerstand it's a matter of a Dynamic IP, and not a VPN, but NCsoft doesn't review anything. So ye, I'm sure you're having an hard work with all these tickets, but if you would review people more accurately this wouldn't happen. If you really banned the person for a valid reason, put out the evidences on their ticket, and they will stop annoying you to get unbanned understanding there is a valid reason. Instead, there are people banned since 3-4 weeks, missing contents, and the only thing NCsoft can do is replying with copy/pasta message, feeling like talking to a bot instead of an human, and then complaining about an high volume of tickets. The most frustrating thing is, people getting banned and explaining with valid arguments are getting ignored and their cases not reviewed, while people getting attention saying they are depressed and talking in a suicidal way, gets "forgiven" not even the case "reviewed", they just get "forgiven" like if they were really guilty and then get unlocked. I'm really sorry, but this is just ridiculous, start working better on your Auto-Ban System, because being perma banned for things like this is frustrating. And furthermore, people are sending more tickets because NCsoft always answers with "future replies may not receive response", so of course people will send another ticket if they don't get a reply in 3 days, and they find the reason of their ban not valid, or even not even getting a reason, since the friend of mine got told "we can't give you the reason of the ban for securty concerns".. Just, Ridiculous, getting banned, and not even having to know why, very ridiculouse NCsoft. If you want to help this friend of mine, I put his number ticket here (23288642), and also the number ticket of the girl that got permanently banned for a VPN program (23292705). Old and estabilished player don't deserve a treatment like this for sure. Regards,