1: We all know that the real problem at the moment is not only the Anti Cheat, because they can release the anti cheat and the heartbeat to shut us up but still not care about what happens if the Anti Cheat is bypassed.
As you can see we don't actually have a community manager that moderates the game in general, or fully aware of what is actually going on, that is actually the serious problem in my point of view and I hope you don't misunderstand my criticism but honestly the community manager is not aware of anything of what is happening in community which is a massive big deal.
2: They showed us that they don't actually care, most of the players on discord were sharing screenshots of them getting warned by the support cuz they flamed someone in the game chat, but the speedhackers etc were not banned after being reported, I am telling you I have reported a speedhacker and an xml jumper in 6v6 which is a competitive map with whales in it and they didn't get banned at all even tho the video is clear and it has the proof, but I got the copy pasta and that's it.
3: Cheating in blade and soul became the new normal and that is also a huge problem, if you don't cheat you can't compete PERIOD. look at the cm ladder, solo dungeon ladders, I won't give any details on what I know cuz I might get banned from the forum for name shaming and such but if you don't cheat too you can't compete, the normal players are FORCED to cheat, I am honest with you are FORCED, if you gear up and whale and farm for your gear and you need rewards and such and you don't cheat in certain content you will never rank up.
I hope I didn't offend anyone, but seriously I don't know how are you going to fix the game, but I am so close to quit and give up even tho I love the game so much.