last night after the patch i could not login after contacting support i got the response
"Offense: Used of Third Party Program
We have reviewed the above action and found it and the associated penalty to be consistent with our policies. We ask that you review our terms and rules of conduct, which are available here: http://us.ncsoft.com/en/legal/user-agreements/. This action against the account will not be removed and the penalty will stand.
i have no idea what third party programs i used that is against the rules, the only things i can think of is corsair CUE for my mouse and keyboard or another mmo i had running in the background (DFO) but are those really bannable?