Biggest problem I see is
Players communicate with NCsoft(NA/EU), they have to give the feedback to KR, KR just says no.
KR is the problem, they dont care about NA/EU or anything outside KR and China(big money).
They refuse to adjust the game to a western audience, thats why we keep getting more RNG and gambling every year. Thats what asians like, they like to show how big their wallet is and how much lucky they can get.
I started the game because the progression was not RNG based, and look now, slate system and mythic(ancient) system and full RNG.
The game is so polluted with different systems that give you stats, slate, unity, soul shield, psyches, ancient, accesories, soul, heart, talisman, pet, gem, pet gems, collection ... and more
And some of that is behind a paywall now, contrary to what they said when the game started, we just got a new achievement for having the pet wolf, and they only come from RNG boxes, can use HMcoins, but, if only F9 was working properly.
KR doesnt care, they have all power to fix this game, to show good will, they dont care.