HP

They will change the tree back. Under normal policies, they will not do this for you twice, as the service is a considered a one-time thing. But with the temporary policy, they're saying that they'll switch it back again. I'm sorry if I didn't make this sufficiently clear in my original post.

It does work, I've tested it out. Support will consider swapping trees an upgrade and switch it for you. I've also asked whether there is a formal definition or support policy, and there isn't, so its pretty much up to interpretations.

Eyy lmao you fell for the click bait title. hehe xd There really is a loophole though... kind of... So, with the upcoming soul cost reductions, a lot of people will be asking for reverts. So a "Temporary Item Reversal Policy" was created and can be viewed here: https://support.bladeandsoul.com/hc/en-us/articles/360000726886-Empyrean-Shadows-Update-Temporary-Item-Reversal-Policy For all of you who didn't click on the link, basically if you've upgraded a soul or weapon between May 1st to June 19th, you can get it reverted regardless of having an item reversal or not. So the loophole question is, if you switch your soul between the two soul trees (Dragon and Tiger) right now, doesn't the support staff technically have to agree to reverse it for you? This loophole doesn't let you get tons of extra oils back if you couldn't before, but it does force support to give you a revert. I actually wanted to point this out a week ago, but I figured that if people saw this and decided to purposefully change their soul to mess with the support staff, I would feel bad about it. Now that we're less than 3 days away from the end of the deadline, eh good enough. That being said, this loophole is only half of why I made this post. The other reason if to discuss your experiences with this reversal policy and the support staff in general. I've been hearing and seeing cases where people who upgraded a long time ago gets their items reverted anyways, or people who should be able to get their item reverted is having a hard time trying to do so. People are saying that dealing with support is basically a GM lottery, where if you get the correct person you can your items reverted etc. There has been a lot of grief going around in discord channels and conversations about this. Personally, I'm just kind of salty about the deadline because I missed it by about a week, but I'm interested in what you guys have seen, heard, and feel about the current situation. Is the GM lottery really a thing? Are there anyone else having trouble getting items reverted? And what did you think of the reversal policy?