The majority of the real players left the game long ago, leaving only those that was to login for an hour tops a week and have max gear... No matter how much they dumb down / nerf things people will still complain it's to hard. No matter how much they give away for free, they will complain all events are p2w or don't give enough rewards... I've seen the forums flooded with "p2w" event posts during events I was getting full-rewards on storyline geared characters, doesn't get any sadder than that.
Honestly, they could probably give you max item-slots out storyline and people would still complain "why don't I have my psyches yet? Why do I have to run dungeons for them?" I miss when the game had real mechanics in dungeons and didn't insist on dumbing everything down, when people enjoyed learning proper mechanics for doing hm dungeons. They need to realise that no matter how much they give away the current bulk of the community will still find any excuse to cry about it since they get more free stuff for it in return and stop doing it. (i'm not saying all of the community is like that, just the majority.)