So as many people know when this soul badge chest came out you could obtain it with martial tokens to get up to Warsong/Wildborne/Exemplar fused badges. That was prior to the UE4 update, now after we have the UE4 update you can't obtain those badge from said chest. A ticket was sent in to them informing them this and I get told it was intended. I'm calling B.S there, first of all when an update happens it'd be nice to know any sort of changes being done, not just what the devs deem is important to us cause let's face it time and time again we ask for certain updates to be informed and don't get them and then when we find out about it. I get NC West isn't the dev team (we aren't stupid) but don't give us lies to things saying "it's intended or that's how it is etc. etc. etc" cause we know it's not. Instead of worrying about player retention, how about worrying about bringing in newer players, cause at this rate that you've been going lately you're bound to lose a lot in the up coming months with you're "updates"