...if they don't do anything?
When I played WoW and had to contact a GM with an issue, it was handled and resolved by that GM.
I never got any of this copy paste bullsh*t from them, just a quick and satisfactory resolution.
Why does it take days if not weeks for your customer support team to do the simplest of things?
So instead of your so called GMs playing pass the buck, why not make them do some actual work?
Last time I was forced to bring in outside help to get an issue resolved. You can dam*n well believe I'll do it again, and it