JohnValJohn

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Posts posted by JohnValJohn

  1. Posted

    5 minutes ago, ThreeFeetofMagic said:

     

     

    Reply from support


    RyanKrutel Today at 11:12

    Hello. So I have read on the Forums of a player claming to be banned for 3rd party programs. The player themselves claim to have been banned for using a Logitech g602 gaming mouse which allows you to change keybindings to the many buttons located ON the mouse itself.

    I myself use gaming mice and keyboards that allow the re assignment of keys to improve gaming. I have played many MMO's throughout the last 12 years and never once have I seen a MMO not allow these types of mice and keyboards.

    I do not wish to be banned for using these things that all MMO's allow and even in E sport style tournaments. My fiance also uses gaming mice and she has been waiting to play Blade and Soul for the past 7 years so I REALLY do not want her banned either. I am asking for verification if these things are allowed or against the Blade and Soul ToS. If it is illegal to use these on your game please let us know without banning us so we can change our mice and keyboards.






     

    Dillon (Blade and Soul)

    Jan 27, 10:42

    Hello,

    Thank you for contacting Blade and Support Team

    As for your inquiry, Blade and Soul does not support the use of accessories with macro systems. However, we thoroughly investigate any issues or usage of the third party macros, if found out that you are using these said macros for automated gaming or unfair advantage against other players we would not hesitate to impose sanctions on the player.

    I hope this clarifies your inquiry

    If you have anymore concerns, please feel free to contact us again.

    Regards,

    Dillon
    NCSOFT Support Team

     

     

    Thanks for this, this explains it a lot. 

    Quote

    Blade and Soul does not support the use of accessories with macro systems

     

     I never used macro, just simple keybinds. But since logitech gaming software is the one emulating the keys, their anti cheat thinks its a macro.

  2. Posted · Edited by JohnValJohn

    33 minutes ago, Sergiul said:

    Can someone fron NCSOFT clarify this?

    I would love for them to give me a better clarification for what have caused my ban instead of giving a canned reply to my mail.

     

    My first mail to them to appeal with my ban is that I included my photo ID hoping that it could help expedite the process and yet they still asked me for my DOB and email which is pretty much a given on my 1st mail, but to get things going i reply with the information they asked and waited again just to see another canned reply saying i got banned for 3rd party software.

     

    If there is any other software running in my background that I am not aware of that could trigger this kind of report I will gladly remove it or even ask for help to reformat my PC. But I am stuck with the impression that my logitech gaming software is the cause because that is the only software that i know of that can be potentially labeled as "3rd party software that affects my gaming in blade and soul" and I will not spend another time leveling another toon just to get banned again for same reason.

     

    If this is a case of false positives, I do hope a real person with the right skills could help with the investigation. I understand that the game is new and few hiccups could happen here and there. I have no problem if they will have to delete my toon and let me level up again but with the confidence that my PC is running on their standards that i will never experience a false positive bans again.

     

    I'm glad this ban happens soon enough rather than spending countless hours playing and spending ncoins+premium membership

     

    And to those people who says im Either lying or using illegal programs. I think anyone would agree that if you use cheats/bot expect a ban and no person in a right mind will use it on account that you spent you money with plus I will not come here to instigate and waste my time. I would rather move on and accept the consequences.

     

    My reason for posting in this forum is to inform people based on my experience that they might give you a perma ban based on logitech gaming software.

  3. Posted

    To be clear, I never used VPNs, I am from california I am aware of the WTFast issue and i thought it wasn't my concern.

     

    I am running an anti virus called ESET Smart Security and is not getting triggered by the game nprotect anti cheat.

     

    The only conclusion I found that could be the result of my ban is using my logitech gaming software which i bind some skills on the side buttons of my mouse (not macro but single pressed buttons because i play as a destroyer and putting a combo macro on my limited extra mouse button is not very efficient since I have to change a lot of different combo depending on circumstances) . If i was a botter or lying i will never waste my time posting here to defend my guilt. I am not ranting at all just informing people that you might get banned by changing the current mouse/keyboard mappings using software like Logitech Gaming Software. 

  5. Posted

    The only thing I run to play with this game is my teamspeak, google chrome to listen on youtube playlist while gaming, and the Logitech Gaming Software which i used to bind my keys for my skills. I am very sure this is a mistake or false positive on their part but I doubt they will reconsider because talking to their support is like talking to a robot - they only give canned answer. Just letting you guys know that this kind of ban could happen to anyone.

  6. Posted

    Yesterday while i was doing my dailies in E. Fleet I got disconnected and unable to login, so i tried logging on the website just to find out that my account is locked due to suspicious activity. I sent an email to support@bladeandsoul.com. After sending them my info to verify my account I was dumbfounded to get this canned message:

     

    Quote

    After a thorough investigation, we have found that the account listed above to have employed third party software designed to automate aspects of Blade and Soul. As such, this account has been closed and will not be reopened under any circumstances.

     

    I have played many online games using my logitech g602 mouse and most of the time binding my skills on the extra mouse button for convenience. I never knew this will be illegal in blade and soul. Now i will have to talk to my bank and do a chargeback on my founders and ncoins that i've purchase and hope to get my money back.