

JohnValJohn
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Posts posted by JohnValJohn
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33 minutes ago, Sergiul said:
Can someone fron NCSOFT clarify this?
I would love for them to give me a better clarification for what have caused my ban instead of giving a canned reply to my mail.
My first mail to them to appeal with my ban is that I included my photo ID hoping that it could help expedite the process and yet they still asked me for my DOB and email which is pretty much a given on my 1st mail, but to get things going i reply with the information they asked and waited again just to see another canned reply saying i got banned for 3rd party software.
If there is any other software running in my background that I am not aware of that could trigger this kind of report I will gladly remove it or even ask for help to reformat my PC. But I am stuck with the impression that my logitech gaming software is the cause because that is the only software that i know of that can be potentially labeled as "3rd party software that affects my gaming in blade and soul" and I will not spend another time leveling another toon just to get banned again for same reason.
If this is a case of false positives, I do hope a real person with the right skills could help with the investigation. I understand that the game is new and few hiccups could happen here and there. I have no problem if they will have to delete my toon and let me level up again but with the confidence that my PC is running on their standards that i will never experience a false positive bans again.
I'm glad this ban happens soon enough rather than spending countless hours playing and spending ncoins+premium membership
And to those people who says im Either lying or using illegal programs. I think anyone would agree that if you use cheats/bot expect a ban and no person in a right mind will use it on account that you spent you money with plus I will not come here to instigate and waste my time. I would rather move on and accept the consequences.
My reason for posting in this forum is to inform people based on my experience that they might give you a perma ban based on logitech gaming software.
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To be clear, I never used VPNs, I am from california I am aware of the WTFast issue and i thought it wasn't my concern.
I am running an anti virus called ESET Smart Security and is not getting triggered by the game nprotect anti cheat.
The only conclusion I found that could be the result of my ban is using my logitech gaming software which i bind some skills on the side buttons of my mouse (not macro but single pressed buttons because i play as a destroyer and putting a combo macro on my limited extra mouse button is not very efficient since I have to change a lot of different combo depending on circumstances) . If i was a botter or lying i will never waste my time posting here to defend my guilt. I am not ranting at all just informing people that you might get banned by changing the current mouse/keyboard mappings using software like Logitech Gaming Software.
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Just 1 skill, Im playing as a destroyer which has a very forgiving combo. With logitech 602 you have very limited amount of keys you can bind, So i bind the keys that is very weird for me to press during combat Like Z, X,C, V, Tab and 4
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The only thing I run to play with this game is my teamspeak, google chrome to listen on youtube playlist while gaming, and the Logitech Gaming Software which i used to bind my keys for my skills. I am very sure this is a mistake or false positive on their part but I doubt they will reconsider because talking to their support is like talking to a robot - they only give canned answer. Just letting you guys know that this kind of ban could happen to anyone.
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Yesterday while i was doing my dailies in E. Fleet I got disconnected and unable to login, so i tried logging on the website just to find out that my account is locked due to suspicious activity. I sent an email to support@bladeandsoul.com. After sending them my info to verify my account I was dumbfounded to get this canned message:
QuoteAfter a thorough investigation, we have found that the account listed above to have employed third party software designed to automate aspects of Blade and Soul. As such, this account has been closed and will not be reopened under any circumstances.
I have played many online games using my logitech g602 mouse and most of the time binding my skills on the extra mouse button for convenience. I never knew this will be illegal in blade and soul. Now i will have to talk to my bank and do a chargeback on my founders and ncoins that i've purchase and hope to get my money back.
I got banned for binding my skills on my logitech g602 mouse
in General Discussion
Posted
Thanks for this, this explains it a lot.
I never used macro, just simple keybinds. But since logitech gaming software is the one emulating the keys, their anti cheat thinks its a macro.