PhoenixMitra

NCSOFT
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Everything posted by PhoenixMitra

  1. Ebon Realm Ramnant

    Greetings everybody, Please refer to this post:
  2. Hallo Grashüpfer, diesen Mittwoch stellen wir allen Spielern eine Premiummitgliedschaft (7 Tage) für 0 Hongmoon-Münzen zur Verfügung. Dieses Angebot muss bis zum 1. April in Anspruch genommen werden. Weitere Sonderaktionen teilen wir euch im Laufe dieser Woche mit, also achtet auf zusätzliche Neuigkeiten. Bleibt gesund!
  3. Entscheidet mit, welche Kostüme wieder im Hongmoon-Shop erscheinen. Wählt hier:
  4. Hallo ElSergos, falls du hier keinen Lösungsvorschlag erhälst, wende dich bitte an unser Support Team.
  5. Err 200

    Greetings Moziiie, Please feel free to get in touch with our Support team for some trouble shooting assistance. Simply click the Support tab above and submit a ticket.
  6. failed to read content data

    Greetings everybody, Thank you all for the reports. We have forwarded them accordingly and will take a closer look. You can help us get to the bottom of this by submitting tickets to our Support team via the Support tab above, so we can collect more information. Thank you for your help!
  7. task stone is not deleted

    Greetings Yuzh, Please feel free to contact our Support team to get their input as well. You can reach them via the Support tab above.
  8. Character doesn't jump high

    Greetings Nyxsm, Please feel free to reach out to our Support team for some trouble shooting and a closer look. You can submit a ticket via the Support tab above.
  9. Outfits in f10

    Greetings Montair, We are always keeping a close eye on your requests of certain outfits to make a return. Please feel free to list your favorites and maybe have some other players chime in. You never know ...
  10. Quest: Sundered Reflection. Goyong and Yonkai Bug?

    Greetings biu221, Thanks for the update. Could let the Support team know you are having trouble uploading the video and ask them for advice on how to share this information with them?
  11. Quest: Sundered Reflection. Goyong and Yonkai Bug?

    Greetings biu221, Thank you for the report. Would you be so kind and send the video you recorded to the Support team for a closer look? You can submit a ticket via the Support tab above. Thank you!
  12. Additional Slot Voucher bug

    Greetings UltimaST, Please submit a ticket to our Support team on this issue, so they can collect more information and forward it to the appropriate team members for a closer look. You can reach them via the Support tab above. Thank you!
  13. Chat Box Bug poll question for everyone:

    Greetings everyone, We are sorry you are encountering this issue. There have been previous discussions on this topic, for example: As mentioned there, if none of the steps listed help you solve this, we would still like to ask you to report your details to our Support team. They can forward said details to the appropriate team members for further investigation. Thank you!
  14. Master Hong's Warm Wellcome back letter?

    Greetings SweetFX, Did you submit a ticket to our Support team yet to help you trouble shoot? You can submit a ticket via the Support tab above.
  15. Chat box bug

    Greetings everyone, As you mentioned, this has been an issue for certain players for a while and we have tried to replicate it through our QA team. That's why I would like to ask you to share you findings with our Support team, who then can forward said findings to the QA team again with the hope that they would now be able to replicate it. Especially after you completed all the suggestions I shared with you without any success. I know, this takes time out of your day, but ultimately, this is the only way we can continue trying to get to the bottom of this.
  16. Way of the Warden: Part 5 Bug.

    Greetings everyone, Please feel free to contact our Support team with details of what you are encountering. You can reach them via the Support tab above.
  17. Chat box bug

    Greetings @NorbertTheOpinionated, I'm sorry to hear that your attempt was unsuccessful. Please try the following: Please make sure again that you are not using launcher bypass. Please make sure that you saved “ClientConfiguration.xml” in the correct directory C:\Users\<player’s pc account name here>\Documents\BnS\NCWEST Please make sure that you are not saving “ClientConfiguration.xml” in OneDrive or other location that client cannot access. Please make sure that “ClientConfiguration.xml” is not set to read only. Thank you!
  18. Chat box bug

    Greetings, “Use Cloud settings” is intended to overwrite any settings made during “Use current PC settings”, and the only way to save UI data to “Use Cloud settings” is to 1. launch client normally without any launcher bypass 2. disable and then enable cloud save 3. login to character 4. adjust chat settings to your preference 5. log back to lobby 6. close client normally so cloud settings would save (do not kill client process) Please make sure you are not using launcher bypass and let me know if the listed steps don't fix the issue for you.
  19. Chat nicht lesen

    Hallo Schwetti, du kannst dich jederzeit an unser Support Team wenden, um sich das mal genauer anzuschauen. Einfach auf den Supportreiter oben klicken und dort kannst du ein Ticket erstellen.
  20. Hallo zusammen, Am Wochenende hatten wir ein Problem, bei dem Spieler, mithilfe von Programmen von Drittanbietern, das Spiel auszunutzen, indem sie Spielmechaniken außerhalb der beabsichtigten Weise verwendeten. Dies führte unter anderem dazu, dass Spieler beim Fischen von anderen Spielern getötet wurden. Dies ist ein Problem mit hoher Priorität und dank eurer Berichte, haben wir alle verfügbaren Informationen an das Entwicklerteam weitergeleitet, um dies so schnell wie möglich zu unterbinden. Wir haben auch einige Konten gesperrt, die dies ausgenutzt haben. Wenn ihr der Meinung seid, dass euer Konto versehentlich gesperrt wurde, wendet euch bitte über unsere Support-Website an uns. Vielen Dank für eure Berichte zu diesem Thema. Während wir dieses Problem schnellstmöglich unterbinden, überwachen wir die Situation aktiv und werden weiterhin die damit in Verbindung gebrachten Konten sperren. Wir werden Neuigkeiten zu diesem Punkt veröffentlichen, sobald weitere Informationen verfügbar sind. Vielen Dank für eure Geduld.
  21. Any statement to the current situation ingame?

    Greetings everyone, We truly understand the frustration this topic causes. While we support the discussion and sharing of feedback on this topic, it clearly has to follow the Code of Conduct for this forum. Please take a moment and review the Code of Conduct to avoid breaking the rules and jeopardizing this thread to be closed. As a reminder, we do collect your feedback and forward it to the appropriate team members. What comes of it is another story, and we can't comment on the status of previously discussed issues, but we do hear you! We are also merging new threads on this topic into this existing one to avoid clutter and to make collecting feedback easier for us. Thank you!
  22. Masked Hongmoon impossible to kill

    Hi everyone, Please don't hesitate to reach out to our Support team for assistance. You can submit a ticket by clicking the Support tab above.
  23. Hallo DerDani, schau dir mal bitte diese älteren Beiträge durch: Dort wird zwar in erster Linie von den Chat Einstellungen gesprochen, betrifft aber die Benutzeroberfläche im Allgemeinen. Sollte das nicht zur Lösung führen, wende dich bitte an unser Support Team.
  24. Ladebildschirm-Gestaltungswettbewerb 2020

    Hallo Amagam, danke, dass du uns darauf aufmerksam gemacht hast. Ich habe deinen Fund an das entsprechende Team weitergeleitet. Vielen Dank!
  25. 4th anniversary gift reward

    Greetings Sorgina, Try a different browser, where you are not already logged in to your NCSOFT account. On this page https://www.bladeandsoul.com/en/game/4th-anniversary/ click the Register Now button, sign in, and you should then get a confirmation message on your screen.