This game at its current state is a load of garbage and everyone associated in the production of Blade & Soul is to blame. I can't believe that Bloodlust doesn't know the difference themselves between Easy and Normal Mode, and I can't believe that not a single person from NCWEST's QA team realized that something was off. Naturally, all that you say is that you'll investigate it. If we're lucky, maybe we'll see it fixed in two years like the Friends List and EU's Character Info. Meanwhile, the game's population numbers are in heavy decline, and rather than pushing the Storm of Arrows update out with as much polish as you could possibly put in -- maybe include actual features and adjustments that the community asked for, and put the update on every single available advertisement spot there is, you instead manage to break the forums, put out more restrictive content (looking at you, Throne of Oblivion), make the most commonly done activity in the game (Daily Challenge) worse than it previously was, and add more pay to win elements to the Hongmoon Store.
I've been actively farming for my characters the past 2 years and I've kept myself up to date on this game since the very launch, but you are really starting to tire me the hell out. Not a single promise that you made before the launch has been kept. Despite the fact that I haven't touched the game outside of ET (Scarlet Conservatory if you incompetent CMs need a translation) since the middle of the Hae Mujin's Outlaw Arena event, I keep actively looking on the Blade & Soul subreddit and the DevTracker on the official forums for just a hint of hope regarding the future of the game, but since Baskerville left, there's nothing. All I see from you at NCW is responses like "Please contact CS for more assistance" and answers to the most basic player questions there are.
Since NCW is awfully powerless to change things in the game, maybe that's the cause of the state of the game, but since we don't know the background process, what are we meant to do but direct the blame toward all companies involved? I have no idea if NCW is fulfilling their promise as publishers to "monitor the progress of the developer, critique ongoing development, and assist as necessary" or not. Maybe they are, but assuming NCWEST reports to NCSOFT who then relays the information to Bloodlust, it might just as well be an organization issue at NCSOFT. Maybe it's also NCSOFT who practically owns NCW forcing them to continue inimical business practices despite player feedback. And again - maybe NCSOFT has nothing to do with it either, but Bloodlust is the actual factor to blame.
Whatever it is, the entire production of this game is chaotic. Your promise to make the western version of the game unique to other regions was a blatant lie. It was said to entice players to play the game and have them believe the companies working on the game wanted what was best for the community. In reality, the entire game is scuffed and is produced with the barest minimum of effort from all parts.
At this point, I truly hope that the European Union follows the Belgian Gaming Commission's lead and bans purchases of items in games that are random in nature. Free to play or not, I really don't care nor do I want to keep propping up bad habits like gambling from idiotic corporations. Let the idiots running this game on all fronts fold and force them to find a new consumer friendly monetization paradigm that doesn't encourage game designs intended to be addictive and toxic as a way to increase quarterly revenue.