She could not tell what she knows even if she did know. She is probably under NDA all the time. The communication gap between the player base and the official NcSoft staff comes from the "source". And by the way, stop with the "dev" thing. They are just fixing things. They have other departments (i hope so) to inform us. The problem is that NcSoft (even with Aion and L2) adopted a strategy called "if you don't say anything you cannot be incriminated". example(one of many!): if they said they will fix the pet gem problem this maintenance, and they could not do it - imagine the aftermath.
So better say nothing until the right time. Problem is that the "right time" may never come.