I dont mind queueing for a good game, but if that good game has a community that welcomes everyone by abuse, then its a no for me.
I will start disabling faction chat (Cerulean) because its just bad. I know and understand that MMO's have random people talking in chat, but usually when that happens theres a "Report player profanity/name" option. I agree they should put the report function earlier in game. From now on I will start blocking people more often and closing the chat, sadly thats the cornerstone of MMO's.
I am not mad, I am sad.
EDIT: Devs should choose some players to be a GM (Game Master). To monitor in-game chat and behaviour, they could issue chat bans or timeouts. Ofcourse they would warn the player first. Many games use this concept, I have been one.