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  1. When something is not supported it means NCSoft is not taking responsibility for how it interacts with their software, and they're not taking it into consideration when introducing patches and new features. That means it may not always work and any problems VPN causes may not be fixed. I'm sure the NCSoft rep here is attempting to be cordial and humor you, and maybe they will look into it a bit, but if I were you I wouldn't expect much.
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