Take it to the main branch, NCSoft Korea. NcWest can't really do things like that they're for NA/EU players. A lot of the EU players themselves are even saying the servers aren't actually located in Germany but in the US.
Also keep in mind the US is pretty big, people playing from Alaska, New Jersey, and other places opposite of Texas (Where the servers are) would rather play with lower ping as well. If they're going to add more servers they need to give NA players servers in different locations and then get the EU players servers that's actually in EU. Before they start giving servers to